General error while I access my project in Trados

Question

I have recently open my first project in Trados and I have created it as a cloud project because I wanted to be able to work on it from different devices. 
 I've been working on it online for a week and now, when I try to open the project from Studio, I get the message "General error while accessing project" and cannot download it. 
 I can still access the project and work on it from the cloud interface, just not via Studio. 
 Any suggestions?

Radu Boloveschi · Answer

Hi Francesca Di Giannantonio 
 You can try to recreate the project from the beginning. Is it the same behavior? 
 Also, can you confirm on what version of Trados Studio you are on? Go to Help -> About Trados Studio and you will the version number. The most recent is Cumulative Update 9 for Trados Studio 2022 SR2 Build 17.2.9.18688. 
 Please add a screenshot of the error, that might help. 
 Thank you, 
 Radu

Radu Boloveschi · Answer

Hi Francesca Di Giannantonio 
 It seems that you are trying to use a temporary file for the project. 
 My suggestion, is to try to create a Cloud Project from Trados Studio or from Cloud platform. 
 See : https://docs.rws.com/1107960/806693/trados-studio-2022-sr2/creating-cloud-projects-from-------------trados-studio 
 https://docs.rws.com/1107960/812435/trados-studio-2022-sr2/creating-cloud-projects-from-a-browser 
 
 The project you created is a local project, for Cloud project there is a different option.

Radu Boloveschi · Answer

Francesca Di Giannantonio We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00831213 .

Radu Boloveschi · Answer

Hi Luciano 
 The issue in this case might have been a temporary platform outage and also we did not get to troubleshoot the error in the end. 
 To try to answer to your question, yes, in most cases it's a Windows process that either blocks or deletes/cleans up temp files that are needed for Trados Studio to work correctly. Since you also mention that for other users it's working, it might be just related to one computer/user. For example different permissions or local admin rights. 
 Also even if there is a similar/identical error message it doesn't mean that it's the same cause and the same solution will work. 
 If you have a user that is experiencing this, please either raise a Support case if you have a Support Agreement or start a new thread in the Community forum, with more information. 
 Let me know if you open a new post, and also provide more information, such as Trados Studio version, Windows version, type of project, if creating the project in the cloud works, screenshots. 
 Thank you, Radu

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General error while I access my project in Trados

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