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DeepL plugin not available in Trados Live even though it is installed - urgent help needed

Hello

We are encountering a problem with our DeepL plugin in Trados Live when creating a new project.

When we try to add the DeepL machine translation plugin to the project, we get the following screen - we installed the plugin a while ago and we still could use the plugin until a few hours ago.

However it seems not to be available right now. Is it due to a connection problem? Or is there an issue with our installation?

Thanks for your quick help!

Marion

Trados Studio screenshot showing 'Add Machine Translation Model' page with a message 'No matching Machine Translation results' and an inactive 'Add' button.

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[edited by: Trados AI at 10:12 AM (GMT 0) on 4 Mar 2024]

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0 Alex Jude 8 months ago

Hi Marion Speranzon ,

Are you still encountering the DeepL Add-on issue? In the past few weeks there were a few DeepL Add-on updates and probably because of these you were experiencing the issues.

I would like to recommend you to go over the following article and then share the feedback: https://gateway.sdl.com/apex/communityknowledge?articleName=000016582

If the issue still occurs, can you share the account ID so I can check internally for any issues? You can find this information in Language Cloud -> User -> Manage account -> Language Cloud account number.

Alex J.
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0 Alex Jude 8 months ago

Hi Marion Speranzon ,

Are you still encountering the DeepL Add-on issue? In the past few weeks there were a few DeepL Add-on updates and probably because of these you were experiencing the issues.

I would like to recommend you to go over the following article and then share the feedback: https://gateway.sdl.com/apex/communityknowledge?articleName=000016582

If the issue still occurs, can you share the account ID so I can check internally for any issues? You can find this information in Language Cloud -> User -> Manage account -> Language Cloud account number.

Alex J.
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Vote Up 0 Vote Down

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Documentation Survey: help us offer you better documentation! Translate

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