Lech Lachowski Hi Lech, I've created a case for this as we need to have the file you are using and try to replicate it. Have you tried to create a project only with the problematic file? We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825056 .

 Radu Boloveschi 

Thank you for the information and creating the support ticket.

Radu Boloveschi said:

Have you tried to create a project only with the problematic file?

Yes, I have tried to create another project and upload this file again, but always the processing ends with an error. But I will try one more time to copy-paste the content of the file into another file, rename it and upload it in new project. I will let You know the results after the weekend.

Best regards,

Lech Lachowski

Hi Lech Lachowski , my colleague in Support will also confirm, but the issue is coming from the Amazon machine translation provider not the file, "Can't translate html with size 1021 for accountId XXXXXXXXXXXXXXXXXXX and engineId en_pl_nmt. Amazon limit is 5000 bytes (approx 1000 characters, safest estimate)." So this should be checked with Amazon, or change the NMT provider, to Language Weaver for example and it should work. 

Hi  Radu Boloveschi ,

I checked information from Your colleague and indeed the issue is related to the Amazon Translate service, but the problem lies with the current version of the cloud and the Amazon Translator Provider plug-in installed in the cloud.

Here is way I can blame the cloud plugins:

In fact as I removed Amazon Translate from the cloud engines and uploaded the file, it had been processed correctly. But then I ran another test and added the Amazon Translate plug-in to the cloud once again and the file also correctly added this engine and uploaded translations.

Then I ran a third test and removed all the engines from cloud template and added the Amazon Translate plug-in locally and once again loaded the file and also everything worked fine, so the problem occurs when the bigger files are processing by the engine set in the cloud template, because the local plug-in does not cause errors.

In addition, earlier (with an earlier version of the cloud) I uploaded double the peaks (about 12-14,000 words) and they were always processed without a problem. In addition, in AWS I have a paid account with an accrued bill per word, so it has no character or file size limitations.

Furthermore, I reported some time ago (Case No. 00816728) that the engines set up in the templates in the cloud did not translate at all (or actually translated from English to English) and the support team confirmed the problem. Apparently, still not all cloud plugins are working properly.

And then there's the issue of this file „r03...”, which I've already uploaded 7 times and can't even remove it from the list in the local application, which causes a nightmarish mess in the project and in Trados Studio 2022 I still get notifications of processing erros. It would really help if the cloud admin had an option to delete files from the project, because at the moment I can only create the new project, export the correct files and import them again, but the problem may recur, and performing such a time-consuming operation each time is a bit pointless. Can You delete for me all the files strarting from „r03...” from the project „The_Rust_Programming_Language_2nd_Edition”?

Best regards,

Lech Lachowski

Hi  Radu Boloveschi ,

I checked information from Your colleague and indeed the issue is related to the Amazon Translate service, but the problem lies with the current version of the cloud and the Amazon Translator Provider plug-in installed in the cloud.

Here is way I can blame the cloud plugins:

In fact as I removed Amazon Translate from the cloud engines and uploaded the file, it had been processed correctly. But then I ran another test and added the Amazon Translate plug-in to the cloud once again and the file also correctly added this engine and uploaded translations.

Then I ran a third test and removed all the engines from cloud template and added the Amazon Translate plug-in locally and once again loaded the file and also everything worked fine, so the problem occurs when the bigger files are processing by the engine set in the cloud template, because the local plug-in does not cause errors.

In addition, earlier (with an earlier version of the cloud) I uploaded double the peaks (about 12-14,000 words) and they were always processed without a problem. In addition, in AWS I have a paid account with an accrued bill per word, so it has no character or file size limitations.

Furthermore, I reported some time ago (Case No. 00816728) that the engines set up in the templates in the cloud did not translate at all (or actually translated from English to English) and the support team confirmed the problem. Apparently, still not all cloud plugins are working properly.

And then there's the issue of this file „r03...”, which I've already uploaded 7 times and can't even remove it from the list in the local application, which causes a nightmarish mess in the project and in Trados Studio 2022 I still get notifications of processing erros. It would really help if the cloud admin had an option to delete files from the project, because at the moment I can only create the new project, export the correct files and import them again, but the problem may recur, and performing such a time-consuming operation each time is a bit pointless. Can You delete for me all the files strarting from „r03...” from the project „The_Rust_Programming_Language_2nd_Edition”?

Best regards,

Lech Lachowski