Hi Patricia Neme 

There are a few things you can try.

https://gateway.sdl.com/apex/communityknowledge?articleName=000008381

If that does not help, then please check:

• Does your TM have a yellow warning sign
  • If yes have you tried to run the recommended upgrade?
• Have you tried to Recompute Fuzzy Index / Re-Index TM?
• Can you run an export into TMX?
  
  

I hope these points will help troubleshoot the issue and get your TM up and running as it should

Looking forward to your confirmation

Lyds

Hi Patricia Neme 

There are a few things you can try.

https://gateway.sdl.com/apex/communityknowledge?articleName=000008381

If that does not help, then please check:

• Does your TM have a yellow warning sign
  • If yes have you tried to run the recommended upgrade?
• Have you tried to Recompute Fuzzy Index / Re-Index TM?
• Can you run an export into TMX?
  
  

I hope these points will help troubleshoot the issue and get your TM up and running as it should

Looking forward to your confirmation

Lyds

Hi Lydia!

Oh, thank you so much for all your suggestions! I will try them and get back to you.

I tried to upgrade, but it was not completed, there was an error message saying it was corrupted. I will try first tp delete the xml files and them to export the memory.

Thank you once again!

Best,

Patricia