

Hi Daniel Fitzgerald Monaghan
There are two things to try:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038442
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038444
Depending on scenario, so please review and in the meantime I will see if support can followup with you directly
Lyds
Oana Nagy | QA Engineer | RWS Group
Daniel Fitzgerald Monaghan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00707219 .
Oana Nagy | QA Engineer | RWS Group