FAILED TO ADD WINDOW COMMAND BAR EXTENSIONS

I have Trados Studio 2022. Got the message FAILED TO ADD WINDOWN COMMAND BAR EXTENSIONS all of the sudden.

I have reinstalled the software but the problem has not been solved.

I have updated windows.

I have changed folders names as instructed.

Nothing works.

Please help.

How do I buy a service package so that a service engineer fixes the issue as this is urgent for me.

Regards,

José

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Parents Reply
  • Hello José!

    I also have this issue this morning. I tried the fix in the link you provided, but on my computer, I don't see that path:

    • for Trados Studio 2022 / 2024C:\Users\%USERNAME%\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe and rename the folder SdlIdentityCredentials into SdlIdentityCredentials_old.

    I only get the following: C:\Users\vb025633\AppData\Roaming\Trados\Trados Studio

    I also tried the resolutions provided in this link: https://gateway.sdl.com/apex/communityknowledge?articleName=000004839

    Resolution didn't work and, as for resolution 3, Windows is up to date on my laptop. For resolution 2, I don't see the file I need to rename.

    I'm the only one in my team getting this message.

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