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"Your RWS ID is not linked to any cloud account" -- and yes, I am using the same email address

Izaskun Orkwis

Hello,

I have a perpetual Freelance Studio 2024 license. I am trying to install a plugin but I get the error message above. I saw there are other people who had the same issue and were asked if they were using the correct email address. I am using the correct email address, in fact I can log into my RWS account just fine when going through the https://oos.sdl.com/asp/products/ssl/account/ link, but I get the error when inside the desktop app (Studio 2024 Freelance). Do I need a separate cloud subscription? Is it not possible to download plugins with a perpetual Freelance license?
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00876146 .

    Lydia Simplicio | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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    @Lydia Simplicio. Could you please do the same for me? I am using Studio 2021 also as a freelancer. The cloud log-in says I must use the invitation email (probably deleted as I never wanted to use the cloud solution for data protection reasons). Can I not get updates or buy plug-ins without the cloud solution now? 
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