"Your RWS ID is not linked to any cloud account" -- and yes, I am using the same email address

Question

Hello, 
 I have a perpetual Freelance Studio 2024 license. I am trying to install a plugin but I get the error message above. I saw there are other people who had the same issue and were asked if they were using the correct email address. I am using the correct email address, in fact I can log into my RWS account just fine when going through the https://oos.sdl.com/asp/products/ssl/account/ link, but I get the error when inside the desktop app (Studio 2024 Freelance). Do I need a separate cloud subscription? Is it not possible to download plugins with a perpetual Freelance license?

Lydia Simplicio · Answer

Izaskun Orkwis We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00876146 .

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"Your RWS ID is not linked to any cloud account" -- and yes, I am using the same email address