I am unable to deactivate the license because my old computer crashed, so I cannot transfer and activate it on the new one.

Question

Dear Trados Support Team, 
 I hereby request your assistance as I am unable to deactivate the license on the old computer because it no longer works. As a result, I cannot activate it on the new computer, and therefore, I am unable to work on either the old or the new computer. I would like to transfer it so I can purchase the upgrade. Thank you in advance for your suggestions. 
 Best regards, 
 Kornelia Vassileva

Lucian Botezatu · Answer

Hi Kornelia Vassileva 
 
 In case your computer crashed, or you can no longer access Trados from your old computer, please reset your license from your RWS account &ndash; Products&Plans - Licenses&Subscriptions as indicated in the article below: 
 gateway.sdl.com/.../communityknowledge 
 
 Please note the process can take around 30 minutes. 
 
 If you no longer can reset the license by yourself, please let me know. 
 
 All the best, 
 Luci

Trados Portfolio > 1. General

I am unable to deactivate the license because my old computer crashed, so I cannot transfer and activate it on the new one.