Dear Trados Support Team,
I hereby request your assistance as I am unable to deactivate the license on the old computer because it no longer works. As a result, I cannot activate it on the new computer, and therefore, I am unable to work on either the old or the new computer. I would like to transfer it so I can purchase the upgrade.
Thank you in advance for your suggestions.
Best regards,
Kornelia Vassileva
In case your computer crashed, or you can no longer access Trados from your old computer, please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below:
gateway.sdl.com/.../communityknowledge
Please note the process can take around 30 minutes.
If you no longer can reset the license by yourself, please let me know.
All the best,
Luci
In case your computer crashed, or you can no longer access Trados from your old computer, please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below:
gateway.sdl.com/.../communityknowledge
Please note the process can take around 30 minutes.
If you no longer can reset the license by yourself, please let me know.
All the best,
Luci
Hi Luci,
Thank you! I followed the instructions, and they worked perfectly. I can now use the new PC.
Thank you very much again!
Best regards,
Kornelia
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