Blank thumbnails - Impossible to work on packages

Hi everyone,

Since I purchased Trados 2024, it seems my computer cannot recognize any files: they are now shown blank and I can't open them on Trados, nor by double clicking or by the longer procedure on the tool.

I have found another similar thread on the community, but I think the answer is not applicable to me.

What can I do?

Thanks in advance!

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