Trados 2024 crashed and closed without giving any message, but opened many dialogue boxes that disappeared upon crashing

Hi All,

Trados 2024 crashed and closed without giving any message, but opened many dialogue boxes that disappeared upon crashing

I was just trying to move from one segment to another, that is all.

here is the Log file, maybe it helps!

Sameh

INFO [2025-01-22 13:27:11,410] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client
ERROR [2025-01-22 13:27:12,595] Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository - Error reading GS servers
System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\Ahmed\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\Servers.bin'.
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)
   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)
   at System.IO.File.ReadAllText(String path)
   at Sdl.Desktop.Platform.Implementation.SystemIO.FileWrapper.ReadAllText(String path)
   at Sdl.Desktop.Platform.ServerConnectionPlugin.Client.IdentityModel.UserCredentialRepository.Load()
INFO [2025-01-22 13:27:20,394] Sdl.Desktop.Platform.Implementation.Studio - Starting application service.
INFO [2025-01-22 13:27:20,484] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id c67cd628-3635-4bc5-9e9a-36dcf6a88ac6 for https://lc-api.sdl.com/gw-identity-web/sync-user-profile: 
INFO [2025-01-22 13:27:21,000] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: c67cd628-3635-4bc5-9e9a-36dcf6a88ac6
INFO [2025-01-22 13:27:21,034] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 3c621af0-1593-4d00-9b2e-6a963bf87341 for https://lc-api.sdl.com/studio-bff/v1/accounts/accountsAndSettings: 
INFO [2025-01-22 13:27:21,443] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 3c621af0-1593-4d00-9b2e-6a963bf87341
INFO [2025-01-22 13:27:21,816] Sdl.TranslationStudio.LanguageCloud.Startup.LanguageCloudLogin - Language Cloud login successful.
INFO [2025-01-22 13:27:21,893] Sdl.TranslationStudio.ProjectManagement.AutoDeleteOnStartup - Deleting temporary files
INFO [2025-01-22 13:28:15,885] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 761a4910-6ca9-45f4-acd5-507362c304e5 for https://lc-api.sdl.com/studio-bff/v1/subscription/studioPackage: 
INFO [2025-01-22 13:28:16,235] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 761a4910-6ca9-45f4-acd5-507362c304e5
INFO [2025-01-22 13:28:17,423] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id d8c79232-401f-4018-86a4-8d35ecca5513 for https://lc-api.sdl.com/studio-bff/v1/projects/assigned: 
INFO [2025-01-22 13:28:17,813] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: d8c79232-401f-4018-86a4-8d35ecca5513
INFO [2025-01-22 13:28:18,329] Sdl.TranslationStudio.ProjectManagement.ProjectManagementService - ProjectManagementService started: 1285 ms
INFO [2025-01-22 13:28:21,477] Sdl.TranslationStudio.ProjectManagement.FilesView.ComandBars.FilesViewCommandBarsBuilder - Creating files view GS Actions menu groups
INFO [2025-01-22 13:28:30,342] TradosStudio.PushNotificationProvider.SignalRClient - Configuring websocket connection
INFO [2025-01-22 13:28:30,342] TradosStudio.PushNotificationProvider.SignalRClient - TraceId for signalR connection: 1c3f197a-2992-43c2-be8c-6c46a736c445
INFO [2025-01-22 13:28:30,444] TradosStudio.PushNotificationProvider.SignalRClient - Connection built has state Disconnected
INFO [2025-01-22 13:28:30,461] TradosStudio.PushNotificationProvider.SignalRClient - Connecting to push notification service
INFO [2025-01-22 13:28:30,506] Microsoft.AspNetCore.Http.Connections.Client.Internal.WebSocketsTransport - Starting transport. Transfer mode: Text. Url: 'wss://studio-push-notification.sdl.com/ProjectsHub'.
INFO [2025-01-22 13:28:31,199] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request with trace id b9a444ba-acf1-4ef4-ad75-155a5da5da09 for https://studio-appstore-api.azurewebsites.net/plugins?query=&sortOrder=&price=&baseProduct=Trados Studio&studioVersion=18.0.1.2259: 
INFO [2025-01-22 13:28:32,735] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:33,363] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request with trace id de49ad84-f629-41ca-a40a-7969c911b66b for https://studio-appstore-api.azurewebsites.net/mapNames?name=Apply+Studio+Project+Template&name=applyTM+Template&name=ASS+File+Type&name=AutoHotKey+Manager&name=CleanUp+Tasks&name=Comment+View+Plugin+-+Trados&name=Custom.MT+Translation&name=DSI+Viewer&name=Export+to+Excel&name=File+Type+Definition+for+JSON&name=File+Type+Definition+for+PO&name=File+type+definition+for+TMX&name=File+Type+Definition+for+YAML&name=Filetype+for+Wordfast+TXML&name=Glossary+Plugin&name=Integrated+Search+Views&name=Integrated+Segment+Actions&name=Language+Weaver+Provider&name=Microsoft+Translator+Provider&name=Multilingual+XML+FileType&name=MXLIFF+File+Type&name=OpenAI+provider+for+Trados&name=OPUS-CAT+(NMT)&name=PDF+Assistant+for+Trados&name=Post-Edit+Compare&name=projectTermExtract&name=Rapid+Add+Term&name=Record+Source+TU&name=Regex+Match+AutoSuggest+Provider+-+Trados&name=SDLTM+Import+Plus&name=SDLTM+Repair&name=SDLXLIFF+Compare&name=SDLXLIFF+to+Legacy+Converter&name=SDLXLIFF+Toolkit&name=SDLXLIFFAnonymizer&name=SearchOnWeb&name=Segment+Information+Viewer&name=Segment+Status+Switcher&name=SegmentSearcher+-+Trados&name=STL+File+Type&name=Studio+Subtitling&name=StudioBrowserPlugin&name=studioViews&name=Target+Word+Count&name=TermExcelerator&name=TermInjector&name=TM+Lifting&name=TM+Optimizer&name=TMAnonymizer&name=Trados+Batch+Anonymizer&name=Trados+Copy+Tags&name=Trados+InSource!&name=Trados+Number+Verifier&name=Trados+Transcreate&name=Trados+Translation+Memory+Management+Utility&name=Trados+TTS&name=Variables+Manager+for+Trados+Studio&name=Web+Lookup&name=webVTT+filetype&name=Word+Count+Copy&name=Wordbird&name=Wordlight&name=Xbench&name=XLIFF+Manager+for+Trados+Studio&name=XML+Reader&name=YourProductivity: 
INFO [2025-01-22 13:28:33,557] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:33,612] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request with trace id bb1d9a03-6ce4-44f6-8f22-037dc713f8ed for https://studio-appstore-api.azurewebsites.net/api/categories: 
INFO [2025-01-22 13:28:33,746] Sdl.AppStoreIntegration.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:34,481] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id e3246182-729e-49ac-8b17-6513731728aa for https://lc-api.sdl.com/studio-subscription/v1/encryption-handshake: 
INFO [2025-01-22 13:28:34,825] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: e3246182-729e-49ac-8b17-6513731728aa
INFO [2025-01-22 13:28:34,906] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 4f42d85d-8440-42ff-ae66-d0653e49aa43 for https://lc-api.sdl.com/studio-subscription/v1/encryption-handshake: 
INFO [2025-01-22 13:28:35,078] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 4f42d85d-8440-42ff-ae66-d0653e49aa43
INFO [2025-01-22 13:28:35,216] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id ba2726ba-7cc7-4049-a007-3f9ce186d4b6 for https://lc-api.sdl.com/studio-subscription/v1/studiosubscriptions/S-1-5-21-2318433979-2041232255-2460822442S5GCNG0N112255PS4FMNJ0N200122N50026B724A0DF06419448C803161S2RANXAH308685FWD-WCC3F1PSUR1YS4FMNJ0N201069VS-1-5-21-2318433979-2041232255-2460822442-1001/STUDIO_SUBSCRIPTION_PROFESSIONAL?isRemote=false: 
INFO [2025-01-22 13:28:35,582] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: ba2726ba-7cc7-4049-a007-3f9ce186d4b6
INFO [2025-01-22 13:28:35,904] Sdl.TranslationStudio.Plugins.CommunityInside.Notifications.Service.OfflineConnectivityHandler - Request with trace id 5eb6ce79-b2a8-4ff8-bb90-0c1f3c96aac5 for https://community.rws.com/tradosstudio/login: 
INFO [2025-01-22 13:28:35,995] AbstractDockingView - View part NotificationsViewPart shown
INFO [2025-01-22 13:28:36,231] Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter - Start#Id=7c3b64e3-7dd4-441a-802b-69be94b81ad2#Name=Connecting#ProcessName=SDLTradosStudio#PhysicalMemorySize=390156288#VirtualMemorySize=233922560#ThreadCount=44#HandleCount=2206#GdiHandleCount=1535#UserHandleCount=707#TotalProcessorTime=00:00:33.8593750
INFO [2025-01-22 13:28:36,233] Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter - Finish#Id=7c3b64e3-7dd4-441a-802b-69be94b81ad2#Name=Connecting#ProcessName=SDLTradosStudio#PhysicalMemorySize=390156288#VirtualMemorySize=233922560#ThreadCount=44#HandleCount=2206#GdiHandleCount=1541#UserHandleCount=709#TotalProcessorTime=00:00:33.8593750
INFO [2025-01-22 13:28:36,839] Sdl.TranslationStudio.Plugins.CommunityInside.Notifications.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:37,037] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateClientCaller - Started TrueUpdate Process Id: 9292
INFO [2025-01-22 13:28:37,045] Sdl.TranslationStudio.Plugins.CommunityInside.Notifications.Service.OfflineConnectivityHandler - Request with trace id 7f0729a2-9d14-4e45-ba93-d02b0b39c68d for https://community.rws.com/api.ashx/v2/notifications.json: 
INFO [2025-01-22 13:28:37,462] Sdl.TranslationStudio.Plugins.CommunityInside.Notifications.Service.OfflineConnectivityHandler - Request response: OK
INFO [2025-01-22 13:28:39,835] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateClientCaller - TrueUpdate ProcessId=9292 has exited
INFO [2025-01-22 13:28:39,836] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateInfoReader - Trying to read file: C:\Users\Ahmed\AppData\Local\Temp\Studio18Updates\FilteredUpdates.xml
INFO [2025-01-22 13:28:39,837] Sdl.Desktop.Platform.Implementation.Services.Updater.UpdateInfoReader - File not found
INFO [2025-01-22 13:31:01,391] Microsoft.AspNetCore.Http.Connections.Client.HttpConnection - HttpConnection Started.
INFO [2025-01-22 13:31:01,396] Microsoft.AspNetCore.SignalR.Client.HubConnection - Using HubProtocol 'json v1'.
INFO [2025-01-22 13:31:01,545] Microsoft.AspNetCore.SignalR.Client.HubConnection - HubConnection started.
INFO [2025-01-22 13:31:01,553] TradosStudio.PushNotificationProvider.SignalRClient - Subscribing to project changes

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