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Hi Ana, I hope you're doing well. I am reaching out to confirm that I purchased a 12-month subscription to Trados Studio Freelance on April 5, 2024, under order number 741327. However, I was charged CAD 540.00, which is significantly higher than the

Jane Yu

Hi Ana,

I hope you're doing well.

I am reaching out to confirm that I purchased a 12-month subscription to Trados Studio Freelance on April 5, 2024, under order number 741327. However, I was charged CAD 540.00, which is significantly higher than the CAD 170.00 subscription rate for a single user in 2023—resulting in an overcharge of CAD 370.00.

Could you kindly review this discrepancy and process the necessary refund at your earliest convenience?

I appreciate your prompt attention to this matter and look forward to your response.

Best regards,
Jane Yu
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    Hello  ,

    After checking your account, I saw that the order from 2023 was for Trados Starter, a product that doesn't exist anymore. The order from 2024 was for a Trados Studio Freelance 1 year subscription, a different product with a different price. I don't have access to prices from 2024, but if you need more details, please email trados@rws.com.

    Ana-Maria Matefi | RWS Group

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  • 0 in reply to Ana-Maria Matefi

    Hi Ana,

    I hope you're doing well.

    I placed order #741327 on April 5, 2024, for a Trados Studio Freelance 12-month subscription license, and I was charged CAD 540. Could you please double-check the price and confirm whether this amount is correct or if I was overcharged? 

    I appreciate your time and assistance.
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  • 0 in reply to Jane Yu

     I checked on the system and the price you were charged is the correct one. Please note that you purchase a Trados Studio Freelance 1 year subscription.

    The introduction of the Trados Studio Freelance subscription license enables a user to be able to install Trados Studio on any device, and to be able to log in from any one single device at a time. The subscription license also comes with cloud capabilities and enables a user to log into the cloud as well as their desktop license. It also has the added benefit of a user always being on the latest version of Trados Studio whilst they have a valid subscription and removes the need for a paid upgrade. You have also included Multiterm and Machine Translation subscription.

    Ana-Maria Matefi | RWS Group

    _____
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji