Has anybody tried to use the new 'support' system and worked out how it actually works?

Trados (or RWS) seems to have reverted to the old SDL approach where there was so much info that you couldn't find anything.

I tried to login and got diverted to some Cloud Operations setup where they asked to select my version of Trados from a list that didn't contain any Trados Studio 2024 versions.

The pull down menus don't work, so you can't enter anything. Even my company name was not recognised, despite having been an SDL customer since 2009.

I just entered random things in order to log a support case just for the sake of it. That got a result, but no surprise, no solution to the problem.

Ringing support via an old fashioned phone doesn't work either as nobody at Trados works over the weekend...... I really wonder why I pay for a support contract these days.

I've been a paying customer since 2009, but perhaps it's time to start exploring other software providers.

Does anybody know how to access support?

I'd be really grateful.

Thanks

Harmen Rijks