Hello Jane Crossley ,

The "AppData" folder must exist as it's part of Windows; this folder stores application-specific data, settings, temporary files, etc. ... it's not used only by Studio, so the Operating System deploys it automatically. If you cannot find it, that most likely happens because you do not have the "Show Hidden Items" option enabled in Windows Explorer.

Having certain file\folders hidden shouldn't be an issue though; you can still navigate to that folder. Please open Windows Explorer, and copy this exact path there (and press "Enter" to go to that location) - C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\

Once there, please rename these two folders:

- 17 -> 17_old

- Studio17 -> Studio17_old

Try to restart Studio.

Hope this helps,

Vlad

Hello Jane Crossley ,

The "AppData" folder must exist as it's part of Windows; this folder stores application-specific data, settings, temporary files, etc. ... it's not used only by Studio, so the Operating System deploys it automatically. If you cannot find it, that most likely happens because you do not have the "Show Hidden Items" option enabled in Windows Explorer.

Having certain file\folders hidden shouldn't be an issue though; you can still navigate to that folder. Please open Windows Explorer, and copy this exact path there (and press "Enter" to go to that location) - C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\

Once there, please rename these two folders:

- 17 -> 17_old

- Studio17 -> Studio17_old

Try to restart Studio.

Hope this helps,

Vlad

Thanks for coming back to me.  That was exactly it, the folder was hidden. We've now resolved the issue by renaming the folder.