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SR3 disaster

Fridrik Fridriksson

Thank you SDL! After months of waiting for upgrade that would make Studio Freelance fully usable on Windows 10 / Bootcamp / iMac 5k late 2015 (I think it was in september I contacted you and was promised upgrade) you ruin my Studio. Only thing I get after installing your SR3 upgrade is "There is a problem with the installation. Studio cannot be run. If the problem perstists you will need to re-install Studio."

I have already run the upgrade twice and still nothing. Any advice?

And by the way - am I talking to SDL specialists here or a customer forum???

Regards,

Fridrik Fr.
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  • Hi ,

    I moved your post to here which is the place to ask your questions about technical aspects of the product.

    The support teams are looking at this problem now and have not found a solution to fix the problem when it occurs. It's not happening to everyone, but where it is the recommendation is to uninstall this update and then download and install SR2 from here:

    downloadcenter.sdl.com/.../.

    If you have already purchased Studio 2017 and just not installed it then this would also be a sensible way to address the problem. But if you haven't upgraded, and don't wish to, then please roll back by uninstalling and then download and reinstall the version above.

    Apologies for the inconvenience, and we will update the community once the problem has been resolved.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • Hi ,

    I moved your post to here which is the place to ask your questions about technical aspects of the product.

    The support teams are looking at this problem now and have not found a solution to fix the problem when it occurs. It's not happening to everyone, but where it is the recommendation is to uninstall this update and then download and install SR2 from here:

    downloadcenter.sdl.com/.../.

    If you have already purchased Studio 2017 and just not installed it then this would also be a sensible way to address the problem. But if you haven't upgraded, and don't wish to, then please roll back by uninstalling and then download and reinstall the version above.

    Apologies for the inconvenience, and we will update the community once the problem has been resolved.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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