I'm trying to activate my SDL Trados Studio 2017 upgrade, and I'm getting the "The start date for this license has not been reached" error. I see in the knowledge base that the solution is to reset the license, but pray tell, how do I reset my license? I can't find a "Reset" button on the website or in the software. (For future reference when others encounter this, please a) explain what triggers this error and b) answer with exact menu commands to save time and frustration.) Thanks!
Hi Jennifer Baldwin,
I don't know which article you are referring to, but for Studio 2017 it is not possible for you to reset the licence. You need to log a request with the licensing team for this using http://support.xl8.one
There are two possible reasons for a message like this:
1. The clock on your computer is set to a date in the past;
2. Something went wrong with the licence and it indeed needs to be reset by support
Since it's Sunday morning I have reset the licence for you so please try again. If it still fails then you need to do two things. First check your computers clock, and second contact support through the aforementioned link so they can look at this for you on Monday.
Regards
Paul
Paul Filkin | RWS Group
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Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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