• State Verified Answer
  • Replies 2 replies
  • Subscribers 303 subscribers
  • Views 1419 views
  • Users 0 members are here
Options
Related

No way to finalize deactivation nor activate either online or offline

Ignacio Navascués

I do not know why but after purchasing an update (1+1) of SDL Trados 2017, the programm decided to deactivate itself without any previous advice. I cannot finalize the deactivation neither online nor offline and I am just stuck now. May you be so kind to reset my licenses? Nothing seems to work. Thank you!
Rate translation
×
Suggest better translation
×
Parents
  • 0
    Hello Ignacio,

    The way to do is through the licensing team. But as it's Easter weekend I have just reset your licences. I note this seems to have also been done a few days ago so if you are still having problems after this you will need to contact the licensing team on Tuesday I think.

    For future reference for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • 0
    Hello Ignacio,

    The way to do is through the licensing team. But as it's Easter weekend I have just reset your licences. I note this seems to have also been done a few days ago so if you are still having problems after this you will need to contact the licensing team on Tuesday I think.

    For future reference for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Children