Hi Marco Oberto Dalibor Skalník
There was indeed a few problems today but these have all been resolved. You can actually reset your own licence, and seeing as Dalibor hasn't told us what version he's using here's the instructions for them all:
Use this KB article for 2007/2009 ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Use this KB article for 2011/2014 ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Use this KB article for 2015/2017 ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Let me know if this helps.
Regards
Paul
Paul Filkin | RWS Group
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Unknown said:I have made it (no idea what was the trick) this afternoon, 5 hours of time to get this out.
I don't think you did anything. We had a problem with the licensing servers today so once it was resolved you probably succeeded. Sorry for your inconvenience.
Unknown said:Apparently, you misunderstood my issue. My question was show to ACTIVATE my extra license; on the contrary, you're suggesting a way to DE-ACTIVATE.
No I didn't. I just answered both of you at once, and these procedures allow you to reset your licence if you are unable to activate the software because it's already showing as active when it's not. Probably less relevant to you but maybe useful in the future, as this is the most common licensing problem people have, and worth bookmarking.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Unknown said:I have made it (no idea what was the trick) this afternoon, 5 hours of time to get this out.
I don't think you did anything. We had a problem with the licensing servers today so once it was resolved you probably succeeded. Sorry for your inconvenience.
Unknown said:Apparently, you misunderstood my issue. My question was show to ACTIVATE my extra license; on the contrary, you're suggesting a way to DE-ACTIVATE.
No I didn't. I just answered both of you at once, and these procedures allow you to reset your licence if you are unable to activate the software because it's already showing as active when it's not. Probably less relevant to you but maybe useful in the future, as this is the most common licensing problem people have, and worth bookmarking.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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