Hi liu fenggang
Can you provide the order number please, then I can trace this back to the account-
Currently the two accounts I can see (beginning li and 56) do NOT have any licenses attached and will therefore not allow you to access the App store.
When you try and download the app- you need to be logged in (with registered account log in where the license is stored), then a license check is made to ensure you have the correct license.
If any of these details are incorrect the download will fail.
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi liu fenggang
Can you provide the order number please, then I can trace this back to the account-
Currently the two accounts I can see (beginning li and 56) do NOT have any licenses attached and will therefore not allow you to access the App store.
When you try and download the app- you need to be logged in (with registered account log in where the license is stored), then a license check is made to ensure you have the correct license.
If any of these details are incorrect the download will fail.
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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