Cannot activate my 2017 license

Help - I've had starter for the past three years and have 10 days left on my subscription. Today I purchased the Freelance version, downloaded it and got the activation key.  However, I'm not getting the activation window to enter the code....  In the past, an wizard let me through the steps but I'm not seeing that.

On my c file, I only see SDL MultiTerm and SDL plugin installer from today.  Did I miss something?

Parents Reply
  • Hi Paul,
    Thank you so much for your quick reply. Were there instructions somewhere that told me to deactivate and reactivate my license? (meaning: how was I supposed to know that?) The video on activating my license refers to the 2015 version and brought up the activation wizard so beyond that, I had no other ideas or tips on how to do this.
    All the steps you mention above - uninstalling the previous version, running the installers, etc. - is there an installation for dummies outline somewhere?
    My fear is this: my current version has 9 more days and I have to hit the floor running on Tuesday, Jan 2. If this doesn't work, and I've deactivated my current version, I'm in a bind.
    Hoping for your continued help,
    Christine
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