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How to deactivate Trados Studio 2017 license if the program doesn't start

Nadejda Volkova

Hello,

I have a Service ‘Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagement’ could not be started error message and the program doesn't start. So I would like to uninstall the program and to reinstall it. But how can I deactivate my license in this case?
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    Hi ,

    You don't need to return your licence for a reinstall, it'll be picked up again when you start Studio again. However, this problem might be linked to your projects.xml file which won't be resolved with a reinstall. So if you still have the problem then rename this file:

    c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml

    Rename it to this for example:

    projects.xml_old

    When you restart all your projects will have disappeared, they won't have been deleted they are just gone from the Studio view. You then need to open them again one at a time by using "Open Project" and select the *.sdlproj files for each project.

    See if that helps.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • 0
    Hi ,

    You don't need to return your licence for a reinstall, it'll be picked up again when you start Studio again. However, this problem might be linked to your projects.xml file which won't be resolved with a reinstall. So if you still have the problem then rename this file:

    c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml

    Rename it to this for example:

    projects.xml_old

    When you restart all your projects will have disappeared, they won't have been deleted they are just gone from the Studio view. You then need to open them again one at a time by using "Open Project" and select the *.sdlproj files for each project.

    See if that helps.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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