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How do I verify that I have access to that directory?

Samuel Murray

Hello everyone

This evening Trados wanted to install an update, so I let it. But halfway through the installation I get stumped with this error message:

Error message during Trados Studio 2019 update installation stating 'Error writing to file: C:ProgramDataSDLSDL Trados Studio11.0Updatesdownload0e4b2c1e. Verify that you have access to that directory.' with Retry and Cancel buttons.

Very funny, guys. How does one "verify that you have access to that directory"? I mean, yes, I do have access to it, but apparently the installer doesn't. Does anyone know how to solve this problem?

Thanks

Samuel

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[edited by: Trados AI at 11:25 AM (GMT 0) on 4 Mar 2024]
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  • 0
    Hi

    It's the programdata directory so perhaps you don't have sufficient rights for Studio to perform the update? Try running Studio as admin before you allow the update and maybe make sure you are running windows as the user who has admin rights on the machine.

    If you can't solve it you should definitely log a case:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul
    1. If Trados doesn't have sufficient privileges to perform the install, perhaps it should check first, before offering to do the install and breaking the user's installation in the process. Perhaps the developers all use the Administrator account all the time and think that we all do. (-:
    2. When Trados automatically downloads the update, it downloads it into some TEMP folder, so re-running the installer later (e.g. as administrator) is only possible for a user who knows how to go hunt for the installer.
    3. After clicking "Cancel", Trados tried to roll back the installation, but ultimately failed. I then tried to download the update from the Trados web site, but the web site only offered the previous version of 2019 as a download option. Fortunately, I managed to figure out where the installer was downloaded to, and a reboot and re-install solved the problem.
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  • 0 in reply to Paul
    1. If Trados doesn't have sufficient privileges to perform the install, perhaps it should check first, before offering to do the install and breaking the user's installation in the process. Perhaps the developers all use the Administrator account all the time and think that we all do. (-:
    2. When Trados automatically downloads the update, it downloads it into some TEMP folder, so re-running the installer later (e.g. as administrator) is only possible for a user who knows how to go hunt for the installer.
    3. After clicking "Cancel", Trados tried to roll back the installation, but ultimately failed. I then tried to download the update from the Trados web site, but the web site only offered the previous version of 2019 as a download option. Fortunately, I managed to figure out where the installer was downloaded to, and a reboot and re-install solved the problem.
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