Hello,
I installed Trados 2017 Freelance on a new laptop and activated it. Unfortunately, I cannot deactivate the Trados Freelance on the old laptop. So, I have two activated Trados 2017 Freelance. I send you the print screen of the issue:
Hi
If the force return via your MySDL didn't work, you can ask for your license to be reset. There is a new 'support bot' that is appearing on the screen when you're on the SDL Community Licensing and Installation page:
If you can't see the text Hi..., click on the up arrow on the green Trados Studio Licensing Support bar to read its functionality which includes License resets. There's a 'Type here' line you can enter request into after typing 'Hi'
If this doesn't work, you can request a license reset via live chat here:
Click on the right-hand button 'Request License Reset' and fill out the little form that appears.
Someone will reply very quickly, usually immediately. Tell them you need both your licenses reset, if that is the case.
In the rare event that there is nobody available, the button will be greyed out with 'No Agents Are Available'. Then, click on the 'Submit Case' button and fill that form out, being sure to give your email address accurately so they can contact you. Remember to click 'Licensing' in the 'Case Type' dropdown. You should have your license problems resolved within 24h.
All the best,
Hello yann Allain,
I can't find an account under the name you have provided.
You can send me your details (swhale@sdl.com) including your email and order number, and we can look at this for you.
Please include the full error stack-
Lydia Simplicio | RWS Group
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