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I reinstalled Studio 2019 to change my 5 languages, but wasn't given the option to pick them afresh after the reinstall. Does anyone have any ideas why or solutions?

Chris White

Hi all,

I'm a student using Trados Studio for a CAT unit on my course, so I have zero experience with the program.

When I first launched Studio, I chose my working languages (Czech and Russian), my mother tongue (British English) and two other varieties of English to fulfill the 5 languages, but then an exercise for my course required using a language I didn't have among my 5 (one of French, Spanish or German). I have looked around at the support forums for SDL, and the only way to reselect my 5 languages appears to be reinstalling the program. I initially had trouble uninstalling Studio (I ran into this error: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032886), and had to install a cumulative update (detailed at the bottom of this page: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0036005) in order to reinstall the program. This workaround got me past the error and reinstalled Studio, however when I launched the reinstalled application for the first time I wasn't given the option to pick 5 new languages, and when I go to create a new Translation Memory in Studio it still remembers the original 5 languages I picked when I first installed the program. Did I make a mistake when I reinstalled the program? I'm feeling a little bit lost. 

If anyone has experience successfully reinstalling Studio or has any idea how to reselect my 5 languages I'd be so grateful for your input. Thanks in advance.

Chris
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  • 0

    Hi 

    I'm 99.9% sure that if you run a Windows Repair on Studio it should reset your profile so that you have to add the 5 languages again. The only doubt I have is if this is a 'lent' student license it may behave differently but we can find out by trying.

    In case you don't know, here's how:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2019) and click 'Repair' either on the top toolbar or on the right-click dropdown menu.
    4. Restart Studio.

    Let me know if that doesn't do it.

    All the best,

    Alison :)
Reply
  • 0

    Hi 

    I'm 99.9% sure that if you run a Windows Repair on Studio it should reset your profile so that you have to add the 5 languages again. The only doubt I have is if this is a 'lent' student license it may behave differently but we can find out by trying.

    In case you don't know, here's how:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2019) and click 'Repair' either on the top toolbar or on the right-click dropdown menu.
    4. Restart Studio.

    Let me know if that doesn't do it.

    All the best,

    Alison :)
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