I just wanted to deactivate my Studio 2017 SR1 Pro license (build 14.1.10013.37703) but received the following error message: "Deactivation failed. Could not revoke this license. - Revocation is either complete or revocation proof is already uploaded."
When restarting the application or checking status online, I can see that my license is still active. How do I force a deactivation?
Thanks in advance.
/Joan
Hello Joan Kiehl ,
This sounds like something has corrupted the Studio license- maybe missing admin rights/AV or something similar.
If you have full admin rights on your machine, then please navigate to the following folder
C:\ProgramData\SDL\SDL Trados Studio\Studio5\Data
then rename the lic file maybe to Studio.lic_old- then restart your machine and restart Studio.
Studio should now run normally allowing the proper deactivation.
Should you still have issues, please log a free support ticket (licensing) via your SDL account
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello Joan Kiehl ,
This sounds like something has corrupted the Studio license- maybe missing admin rights/AV or something similar.
If you have full admin rights on your machine, then please navigate to the following folder
C:\ProgramData\SDL\SDL Trados Studio\Studio5\Data
then rename the lic file maybe to Studio.lic_old- then restart your machine and restart Studio.
Studio should now run normally allowing the proper deactivation.
Should you still have issues, please log a free support ticket (licensing) via your SDL account
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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