Trados Portfolio > 2. Licensing and Installation

Update released on December 18th

Hello,

Sorry if i did not identify this question before.

I updated Studio 2017 correctly. Multiterm, however, does not complete the installation.

Multiterm urges me to do so and starts but the installation aborts. It says I I should generate a debug on the folder C:\Program Data\SDL\Chainer\logs and then contact the technical support.

Then it says Xml Exception. Falta el elemento raíz.

I am quite lost now sinc I tried some links on other similar questions which did not work.

Any ideas, please?

Sofía

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Lydia Simplicio over 6 years ago

Hello Sofía Bengoa ,

'Chainerhost' errors are often caused when the installer has been unable to execute the com-ponents correctly.

You should be able to fix this by manually installing the components of multiTerm

Please follow the instructions in this article- locating the .msi components- double clicking and manually installing.

Please note you will need to be logged on as admin.

Lydia Simplicio | RWS Group

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Sofía Bengoa over 6 years ago in reply to Lydia Simplicio

Thank you very much. You overestimate me. I tried Paul's options since they are easier and quicker for sure. Merry Christmas.
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Sofía Bengoa over 6 years ago in reply to Sofía Bengoa

It all worked correctly. After installing Multiterm updates notice disappeared. No upadate could be run. But I can now translate with TM and Term bases.Thank you.
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Sofía Bengoa over 6 years ago in reply to Sofía Bengoa

It all worked correctly. After installing Multiterm updates notice disappeared. No upadate could be run. But I can now translate with TM and Term bases.Thank you.
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