Trados Studio 2019 keeps freezing

Question

Hello. I recently upgraded to Trados Studio 2019 Freelance, but it keeps freezing when I try to type or dictate in any given segment when translating. I have decided to switch to another CAT tool temporarily because I cannot make any progress using Trados Studio.

Alison Field · Answer

Hi Luis Medina 
 
 Firstly, have you made sure your installation of MultiTerm is up to date? To do this, if you have automatic updates set, just open MultiTerm and accept any update offered. If you don't have automatic updates, set, go to Help > Check for Updates. 
 
 Then, have you tried a Windows Repair of Studio via Control Panel? Instructions of how to do this, plus other ways to reset your Studio/MultiTerm setup, are given here: 
 
 Repairing your installation of SDL Trados Studio 
 
 Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after a Windows update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step for example) to get you via Control Panel to the right screen. You can find Control Panel by typing it into the 'Type here to search' box next to the Windows button bottom left of your screen. Then follow the instructions on the above link.

If these suggestions don't help, try reinstalling. 
 
 If that does not work, you can then get free help with licensing and installation issues that are preventing you from working, pretty fast: 
 
 Fill in the form here: 
 
 installation and licensing help 
 
 Select 'Installation' from the 'Case type' dropdown and tell them that the problems occurred after installation and, most importantly, give your correct email address so that they can contact you. 
 
 I hope that you can find a solution in amongst all of the above! 
 
 Alison ;-)

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2019 keeps freezing

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