Trados Studio 2019 activated locally, but 0 license used in SDL Account Trados Studio crashes silently

Question

Hi, everyone. 
 
 Symptoms: 
 I face a strange condition : Studio 2019 SR1 crashes silently. No error message. It's recurrent for 2 weeks. 
 Version: 15.1.2.48878 (latest?) 
 
 Troobleshooting: 
 While trying and get cues about this, I wiped off logically (in Trados Projects window) and physically (backuped, then killed the directories) to clean Trados workspace. 
 As a second cue, I checked the activation window: my Studio is activated. Good. 
 But, when I went to my SDL account > Licenses, what a surprise: there is no license used! 
 Maybe that's the cause of the recurrent crashes... 
 So, I tried all the available possibilities to deactivate locally my license. Trados asks for a deactivation certificate available from the Licenses page in SDL Account. 
 Chess and mat! There's no link to get that DEACTIVATION certificate. 
 Does anyobody have a suggestion to solve this? 
 The screenshots below illustrate the situation. 
 Thanks.

Former Member · Accepted Answer

Hi William Piette , 
 To deactivate your Trados license locally, please try "Workaround A: Delete *.lic file" of this KB page. 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039508 
 When you start Trados again, license is deactivated. And then, please try online activation again.

Alina Aura Obreja · Answer

Hello William Piette , 
 
 Please use the following link in order to contact the licensing team to solve the problem https://gateway.sdl.com/liveagentlicensing 
 After you access the link, please choose request license reset to get into contact with one of my colleagues. 
 
 Wish you a great day ! 
 Best regards, 
 Alina Obreja

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2019 activated locally, but 0 license used in SDL Account > Trados Studio crashes silently

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