Hello Katsumi Hayashi ,

I have just run a test with the application and cannot replicate this-

Please ensure (1) you close Studio and then (2) remove all traces of the plugin from these folders

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Unpacked\

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Packages\

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins\Unpacked\

c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Packages\

c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Unpacked\

c:\Users\[USERNAME]\AppData\Roaming\SDL Community\

Now reinstall the app- ensuring you have administrator/install rights.

Does this now work for you?

Hi , I am having the same problem with Studio 2021. I removed everything and reinstalled the plugin (from the file, not from integrated AppStore, but I still get the error message.

Hi , I am having the same problem with Studio 2021. I removed everything and reinstalled the plugin (from the file, not from integrated AppStore, but I still get the error message.

Hello Angelo Caltagirone,

I would always suggest starting a new thread, when one has been answered and is now over two years old- I only saw this by accident and nearly missed it.

Please uninstall the plugin completely as described above and then try installing via the AppStore integration.

Does this help?