Crash in mid-update SR1 to SR2 SDL Trados Studio 2019

Question

Hello All, 
 I updated SR1 to SR2, but in the mid of the update (I guess after uninstalling the SR1, but before installing SR2 completely), my computer got disconnected from power. 
 I tried to reinstall SR1 (downloaded from SDL site, file: SDLTradosStudio2019_SR1_44109.exe), but at the end of installation, it threw an error: 
 Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version , you must remove the other version first. 
 I believe this indicates that SR2 has already been installed. But I cannot find it anywhere. 
 What should I do? 
 
 Kind regards, Erich

Paul · Accepted Answer

Hi Erich Ekoputra 
 Try a manual installation by installing the main components of Studio. All the separate installers are available in the Modules folder: 
 
 SDL Trados Studio 2019 (or higher) : C:ProgramData\Package Cache\SDL\SDLTradosStudio2019\modules :
 
 TradosCompatibility2.msi 
 WorldServerComponents.msi 
 TranslationStudio15.msi

Install these one at a time, I'd do TranslationStudio first, then TradosCompatibility, finally WorldserverComponents. No particular reason, but people often ask! 
 If that doesn't help then I recommend you log a case. 
 For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 gateway.sdl.com/liveagentlicensing 
 You have two options: 
 1. Submit a case using a webform 2. Use live chat to get a licence reset 
 You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 Regards 
 Paul

Erich Ekoputra · Answer

Hi Paul, 
 Thank you! 
 It resolved installation of [basic] SR1. The Worldserver component was troublesome, throwing error about Simple Injector (sorry I didn't note it since I was pressed by a delivery date). It was resolved when SR1 Cumulative Update 3 was installed (and sorry, I failed to record the link). 
 All the best, Erich

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Crash in mid-update SR1 to SR2 SDL Trados Studio 2019

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