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Crash in mid-update SR1 to SR2 SDL Trados Studio 2019

Erich Ekoputra

Hello All,

I updated SR1 to SR2, but in the mid of the update (I guess after uninstalling the SR1, but before installing SR2 completely), my computer got disconnected from power.

I  tried to reinstall SR1 (downloaded from SDL site, file: SDLTradosStudio2019_SR1_44109.exe), but at the end of installation, it threw an error: 

Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.

I believe this indicates that SR2 has already been installed. But I cannot find it anywhere.

What should I do?

Kind regards, Erich
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  • +1

    Hi

    Try a manual installation by installing the main components of Studio.  All the separate installers are available in the Modules folder:

    • SDL Trados Studio 2019 (or higher): C:ProgramData\Package Cache\SDL\SDLTradosStudio2019\modules:
      • TradosCompatibility2.msi
      • WorldServerComponents.msi
      • TranslationStudio15.msi

    Install these one at a time, I'd do TranslationStudio first, then TradosCompatibility, finally WorldserverComponents.  No particular reason, but people often ask!

    If that doesn't help then I recommend you log a case.  

    For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • +1

    Hi

    Try a manual installation by installing the main components of Studio.  All the separate installers are available in the Modules folder:

    • SDL Trados Studio 2019 (or higher): C:ProgramData\Package Cache\SDL\SDLTradosStudio2019\modules:
      • TradosCompatibility2.msi
      • WorldServerComponents.msi
      • TranslationStudio15.msi

    Install these one at a time, I'd do TranslationStudio first, then TradosCompatibility, finally WorldserverComponents.  No particular reason, but people often ask!

    If that doesn't help then I recommend you log a case.  

    For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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