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Microsoft net exception when trying to open and reinstall Studio and Multiterm

SK

Microsoft .NET Framework error dialog box showing an unhandled exception in a component of the application related to a missing 'Accessibility' file.

Dear all,

This morning upon opening Studio I received the following message. "unhandled exception in a component of the application ..." The details are posted below. I cannot open Studio or Multiterm without these messages appearing. I have tried to de-install and reinstall but the removal suite of products option does not work. SDL freshstart, although installed, stops worning shortly after I choose the files to be removed. I am at my wits end. This is the last in a long line of trados problems this week and I wonder if it may be to do with a failed install of the trial version of Studio 2019 (which I cannot now completely deinstall) Any thoughts?

Fullscreen errors_4_community.xml Download 
Details of the exception:

See the end of this message for more details on how to invoke 
Just-In-Time (JIT) debugging instead of this dialog box. 

************** Exception text ************** 
System.IO.FileNotFoundException: Unable to load the file or assembly 'Accessibility, Version = 4.0.0.0, Culture = neutral, PublicKeyToken = b03f5f7f11d50a3a 'neither one of its dependencies. The system can not find the specified file. 
File name: 'Accessibility, Version = 4.0.0.0, Culture = neutral, PublicKeyToken = b03f5f7f11d50a3a' 
   in System.Windows.Forms.Control.OnHandleCreated (EventArgs e) 
   in System.Windows.Forms.Control.WmCreate (Message & m) 
   in System.Windows.Forms.Control.WndProc (Message & m)
   in System.Windows.Forms.Control.ControlNativeWindow.OnMessage (Message & m) 
   in System.Windows.Forms.Control.ControlNativeWindow.WndProc (Message & m) 
   in System.Windows.Forms.NativeWindow.Callback (IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 

AVS: The assembly link record is deactivated. 
To enable the error log of the assembly link, set the registry value [HKLM \ Software \ Microsoft \ Fusion! EnableLog] (DWORD) to 1. 
Note: there is a performance decrease associated with the assembly link error log. 
To disable this feature, delete the registry value [HKLM \ Software \ Microsoft \ Fusion! EnableLog]. 



************** Assemblies loaded ************** 
mscorlib
    Assembly version: 4.0.0.0 
    Win32 version: 4.7.3416.0 built by: NET472REL1LAST_B 
    Base code: file: /// C: /Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll 
------- --------------------------------- 
SDLTradosStudio 
    Assembly 
    version: 14.0.0.0 Win32 version: 14.1.6278.0 
    Base code: file: /// C: / Program% 20Files% 20 (x86) /SDL/SDL%20Trados%20Studio/Studio5/SDLTradosStudio.exe 
-------------------- -------------------- 
Sdl.Desktop.Common 
    Assembly version: 5.0.0.0 
    Win32 version: 5.1.2834.0 
    Base code: file: /// C: / Program % 20Files% 20 (x86) /SDL/SDL%20Trados%20Studio/Studio5/Sdl.Desktop.Common.DLL 
------------------------- ---------------
System.Windows.Forms
    Versión del ensamblado: 4.0.0.0
    Versión Win32: 4.7.3324.0 built by: NET472REL1LAST_C
    Código base: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Versión del ensamblado: 4.0.0.0
    Versión Win32: 4.7.3416.0 built by: NET472REL1LAST_B
    Código base: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Sdl.Desktop.Platform
    Versión del ensamblado: 5.0.0.0
    Versión Win32: 5.1.2834.0
    Base code: file: /// C: / Program% 20Files% 20 (x86) /SDL/SDL%20Trados%20Studio/Studio5/Sdl.Desktop.Platform.DLL 
------------- --------------------------- 
System.Drawing 
    Assembly version: 4.0.0.0 
    Win32 version: 4.7.3062.0 built by: NET472REL1 
    Base code: file: /// C: /WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll 
--------------- ------------------------- 
log4net 
    Version of the assembly: 1.2.10.0 
    Win32 version: 1.2.10.0 
    Base code: file: /// C: / Program% 20Files% 20 (x86) /SDL/SDL%20Trados%20Studio/Studio5/log4net.DLL 
---------------------------- ------------ 
System.Configuration
    Versión del ensamblado: 4.0.0.0
    Versión Win32: 4.7.3324.0 built by: NET472REL1LAST_C
    Código base: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
    Versión del ensamblado: 4.0.0.0
    Versión Win32: 4.7.3362.0 built by: NET472REL1LAST_C
    Código base: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
    Versión del ensamblado: 4.0.0.0
    Versión Win32: 4.7.3062.0 built by: NET472REL1
    Código base: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Sdl.Core.PluginFramework
    Versión del ensamblado: 1.8.0.0
    Versión Win32: 1.8.2714.0
    Código base: file:///C:/Program%20Files%20(x86)/SDL/SDL%20Trados%20Studio/Studio5/Sdl.Core.PluginFramework.DLL
----------------------------------------
System.Deployment
    Versión del ensamblado: 4.0.0.0
    Versión Win32: 4.7.3062.0 built by: NET472REL1
    Código base: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Deployment/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
----------------------------------------
System.Deployment.resources 
    Assembly version: 4.0.0.0 
    Win32 version: 4.7.3062.0 built by: NET472REL1 
    Base code: file: /// C: /WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Deployment.resources/v4 .0_4.0.0.0_en_b03f5f7f11d50a3a / System.Deployment.resources.dll 
------------------------------------ ---- 
SDLTradosStudio.resources 
    Assembly version: 14.0.0.0 
    Win32 version: 14.1.6278.0 
    Base code: file: /// C: / Program% 20Files% 20 (x86) / SDL / SDL% 20Trados% 20Studio / Studio5 / en / SDLTradosStudio.resources.DLL 
---------------------------------------- 
mscorlib.resources 
    Version of the assembly: 4.0.0.0 
    Win32 version: 4.7.3062.0 built by: NET472REL1
    Base code: file: /// C: /WINDOWS/Microsoft.Net/assembly/GAC_MSIL/mscorlib.resources/v4.0_4.0.0.0_en_b77a5c561934e089/mscorlib.resources.dll 
------------ ---------------------------- 
System.Windows.Forms.resources 
    Assembly 
    Version: 4.0.0.0 Win32 Version: 4.7.3062.0 built by : NET472REL1 Base 
    Code: file: /// C: /WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms.resources/v4.0_4.0.0.0_en_b77a5c561934e089/System.Windows.Forms.resources.dll 
- -------------------------------------- 

************ ** JIT Debugging ************** 
To enable Just In Time debugging (JIT), the configuration file for this 
application or machine (machine.config) must have the
jitDebugging value set in the system.windows.forms section. 
The application must also be compiled with debugging 
enabled 

For example: 

<configuration> 
    <system.windows.forms jitDebugging = "true" /> 
</configuration> 

When JIT debugging is enabled, any unhandled exception 
will be sent to the registered JIT debugger on the computer 
instead of controlling it using the dialog box.

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[edited by: Trados AI at 11:30 AM (GMT 0) on 4 Mar 2024]
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    It looks as though you are trying to run Studio 2017 (always helpful to tell us what version you are using), so try a clean install... try the following.

    1. Uninstall Studio
    2. Uninstall MultiTerm

    Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

    c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017\
    c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2017\
    c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\
    c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\
    c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml

    I think that's about it for a clean install. Then reinstall.

    If you still have problems after this I'd recommend you log a ticket with support so an engineer can look at this for you. This is clearly an installation problems and for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • 0

    It looks as though you are trying to run Studio 2017 (always helpful to tell us what version you are using), so try a clean install... try the following.

    1. Uninstall Studio
    2. Uninstall MultiTerm

    Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

    c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017\
    c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2017\
    c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\
    c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\
    c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml

    I think that's about it for a clean install. Then reinstall.

    If you still have problems after this I'd recommend you log a ticket with support so an engineer can look at this for you. This is clearly an installation problems and for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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