Hi Jessica West,

When you upgrade your license to a higher version, the old license -in your case 2015- becomes inactive so you can no longer activate it and work with it anymore.

After the upgrade, you should go to your SDL account>Products and Plans>Downloads and from there you download and install Studio 2019 - and Multiterm 2019- and you activate it with the license code that you can find under license tab, next to Downloads tab.

In your case, from the first screenshot, I reckon you copy/pasted the license code of your 2019 version into the old 2015 program so it got stuck maybe in the system somehow. In the other screenshot it simply states that the activation code for the 2015 is no longer available since you already upgraded your version.

My recommendation is your case is to contact the licensing team via this following link:

https://gateway.sdl.com/liveagentlicensing

Please choose the option on the right "Request license reset" and an agent will help you by resetting the licenses so you can activate Studio 2019 properly.

Hope this helps!

Thanks, Oana! All done :)

Thanks, Oana! All done :)