Hello Wendy Mateo ,

We are aware of a few instances where it has not been possible to register for and/or download the trial and are trying to pinpoint exactly what is causing this. 

The problem appears to be originating from the system/OS default browser (not the same as your preferred installed browser) - but there is no consistent pattern amongst users at this time.

We are working on a solution to fix this, but in the meantime, please drop me an email (swhale@sdl.com) and I will provide you with an alternative method to download and install the Studio 2019 trial.

Hello, Steven! I am new to this community. I have the same problem: I have been trying to download the Free Trial for the past few days, but unfortunately it does not work. Could you. please, provide me with an alternative method to download and install the Studio 2019 trial? I look forward to hearing from you. Thank you!

Hello Roxana T ,

Welcome to the community :-)

When posting a question in the community- I would always posting on a new thread if the existing one has been inactive more than a couple of days- as otherwise your posting could be overlooked.

Also, it's a good idea to 'tag' the person you are replying to (more at the end of post).

Could you please let me know the reasons why you cannot download?

An error messages?

Are you downloading onto a compatible PC with Windows 8/10 installed?

Could you provide please (privately to swhale@sdl.com) the emnail address you have used to tray and download the software.

Hello Roxana T ,

Welcome to the community :-)

When posting a question in the community- I would always posting on a new thread if the existing one has been inactive more than a couple of days- as otherwise your posting could be overlooked.

Also, it's a good idea to 'tag' the person you are replying to (more at the end of post).

Could you please let me know the reasons why you cannot download?

An error messages?

Are you downloading onto a compatible PC with Windows 8/10 installed?

Could you provide please (privately to swhale@sdl.com) the emnail address you have used to tray and download the software.

Hello! Thank you for your reply and advice. The message I get is: "Capture Warning

Hello Roxana T ,

I have replied to you via email with the request for some details we need to see if we can locate the issue.

Once we have these we can check whats happening

Hello Roxana T ,

The team responsible has just replied and explained they have changed how the 'capture' works.

You shouldn't have an issue now. If the problem persists, please try Chrome browser and let me know how it goes.

Thank you very much for your help! I have managed to download the free trial.