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I lost one of my activations for SDL Trados Studio 2019 Freelance Plus due to hard disk failure so I am unable to deactivate even though the License page shows two activations in use. (Off line deactivation doesn't work.) My license # is:
So I sent an e-mail to <support@sdl.com> and I received the following automated answer:
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Please note that we no longer accept new support cases through email.
If you would like to raise a new support case please login to your SDL Account and then click on ‘Get Supportâ€
. You can then click on ‘Log a Case†to raise a new case with SDL Support.
If you would like to raise a new support case please login to your SDL Account and then click on ‘Get Supportâ€
. You can then click on ‘Log a Case†to raise a new case with SDL Support. -----------------------
So I clicked to "Get Support" from my SDL Account, but on that page there isn't any "Log a Case" option. How am I supposed to raise this new case with SDL Support?
Roberto
[locked by: Steven Whale at 9:18 AM (GMT 1) on 5 Sep 2019]
