Single User using multiple seats on Network License

Question

Hi 
 I've been having an issue on our company's network license. We currently have 5 seats for Trados Studio 2015 Professional, with 4 active users, all in the same office on the same network. 
 I often have team members getting kicked out of Trados Studio 2015 and getting a notification that there are no more seats available. When I check the Safenet License Manager, it shows all 5 seats being used, with a single user taking up two seats, even though that user only has 1 instance of Trados Studio open. The user with two seats used is also usually the one that is getting kicked. 
 Does anyone else have this issue? 
 BR

Lydia Simplicio · Answer

Hello Eddie Shen , 
 I believe with the 2015 version (running Safenet licensing server) there were occasions where a CAL was not properly returned. 
 Then the next time a license was requested- the system would say there are none available. 
 In this instance, I would suggest that you close all Studio applications and then reboot both the local machine and the machine where the license manager is installed. 
 If this doesn't resolve the issue, please log a free licensing ticket via your SDL account.

Trados Portfolio > 2. Licensing and Installation

Single User using multiple seats on Network License