Hey there, I'm experiencing a lot of trouble with Trados Studio 2017, I haven't been able to start it for weeks.
- I've tried to uninstall / reiinstall
- I've tried to restore the previous version
- I've even renamed the roaming data folder
Still the same error message which says "une erreur inattendue s'est produite lors du chargement des plug-ins de l'application.
Can I get some help please ?
I've got a translation which is due on saturday morning ...... :/
Try following this article:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0035042
If that really doesn't help then log a support case.
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Paul Filkin | RWS Group
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Hello Paul,
Just tried to do everything which is told in the article and it turns out there isn't any PlugIn folder at all... Do you know what I shoud do in this case ?
Many thanks for your help !
Probaby show your hidden files/folders.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I've tried that, too, but the folder is completely missing :/
That is not possible unless you have not installed Studio at all. Drop me an email, pfilkin@sdl.com, with your skype address and we can take a look at this together.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
thank you so much! Just sent you an email :)
Just confirming that a repair installation and a settings reset resolved the problem.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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