Error message - unable to install updates

Question

Hi 
 
 For the last couple of weeks I've been getting the error message below every time I open Trados (I'm using Studio Freelance 2017) or MultiTerm:

Both Trados and Muliterm have been whitelisted for my anti-virus and firewall, so it's not that. I tried reinstalling but it didn't help. Can anyone advise? It isn't obviously interfering with my workflow, but it is annoying. 
 
 Many thanks in advance!

Ruth Grant · Accepted Answer

Hi David. Thanks for your help - I think I've solved it. I manually updated both programs, which got rid of the message in Trados but not MultiTerm. I then dug into my firewall settings and found that MutliTermUpdateClient.exe was being blocked by the firewall. I changed the rule and voila... problem appears to be solved. Many thanks for your help! 
 Best wishes, 
 Ruth

Lydia Simplicio · Answer

Hello Ruth Grant , 
 Can you please log in (top right hand corner) and then try again. 
 Does this solve the problem?

Lydia Simplicio · Answer

Hello Ruth Grant , 
 First of all- apologies for your post being flagged as abusive. 
 This happens automatically when a lot of repetition is detected in the post- if this happens again, please just let us know and we can manually release the thread. 
 Looking at the log, I think there may be a permissions issue that is preventing you from continuing with the download. 
 Please ensure you are logged on as admin-if you already have these full rights- please log a free licensing and installation ticket via your SDL account and we can take a look.

Trados Portfolio > 2. Licensing and Installation

Error message - unable to install updates

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