SDL website error when submitting error case

Question

Hi, 
 I am unable to submit a case because the website it broken. Please can SDL support get in touch.

Paul Tudoran · Accepted Answer

The issue with the file association was solved via a remote session, by running the registry fixer file in CMD with Admin right.

Paul · Answer

Nelly Shufflebottom 
 I'm not sure which browser you used, but try the following: 
 
 clear your cache and try again, or 
 try another browser and try again 
 
 I tested the Gateway log a case (if you have a support contract) and also the free web2case for licensing and installation issues. Both are working. Let us know if this still doesn't help?

Paul · Answer

Nelly Shufflebottom 
 Another user had this problem and it turned out the issue was related to a pending browser update: 
 https://community.sdl.com/product-groups/translationproductivity/f/general/28600/log-in-to-the-sdl-gateway-fails/92175#92175 
 Perhaps that will help you?

Trados Portfolio > 2. Licensing and Installation

SDL website error when submitting error case

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