Hi Fiorella Cavallini

I don't know if mirror mode retains license numbers or not. You'll find out when you open SDL Trados Studio. Either way it's not a problem.

If your license wasn't returned it will still show up as in use on your account. 

As you have a Freelance license, you should be able to reset your own licence:

Log in to your SDL online account and go to Licences then click on 'Return Licence' as shown here:

That should be all you need to do. 

If there's any problem, you can ask for your license to be reset. There is a new 'support bot' that is appearing on the screen when you're on the SDL Community Licensing and Installation page:

Click on the up arrow to read its functionality which includes License resets. There's a 'Type here' line you can enter request into after typing 'Hi'

Alternatively, you can request a license reset via live chat here:

License reset

Click on the right-hand button 'Request License Reset' and fill out the little form that appears.

Someone will reply very quickly, usually immediately.

In the rare event that there is nobody available, the button will be greyed out with 'No Agents Are Available'. Then, click on the 'Submit Case' button and fill that form out, being sure to give your email address accurately so they can contact you. Remember to click 'Licensing' in the 'Case Type' dropdown. You should have your license problems resolved within 24h.

All the best,

Ali

PS Freelance Plus does come with 2 license rights but I expect you know that, it's so you can have a copy on your PC and your laptop for example without having to release and activate each time you change from one to the other.

Thank you so much Alison, your answer is very exhaustive!

Have a nice day

Fiorella

Hi Fiorella Cavallini

You're welcome. You have a nice day too and stay safe! 

Ali