Hello ,

I'm unable to find an account under your name-

could you please email me (swhale@sdl.com) with your email address and last order number and I can check your account for you.

Name: Amichai Maoz (appears probably without the apostrophe)

Username: amimaoz

Acct #: 21471 (products & licenses)

e-mail: amimaoz@maoztrans.com and/or amichai@localizationmasters.com

Anything else? Please let me know.

Amichai

Hello ,

You upgraded from 2017 Freelance to 2019 Professional- which means you will no longer be able to use the 2017 version.

Your 2019 license is showing as active- so has somehow become corrupted and needs resetting-

Just use this link to request a license reset- https://gateway.sdl.com/liveagentlicensing

Providing your account details etc. License resets are normally done very quickly.

Hello ,

Message reciived that the Studio 2019 license was reset but it is still not possible to deactivate Studio 2017 and open and/or activate Studio 2019.

Following is the error in Studio 2017 (supposed to appear in English, but appears in Hebrew:

"Not possible to load file or "assemble" or one of its [word not understood] SimpleInjector.etc.... The "assembly" manifest setting that was located, does not match reference to PublicKeyToken etc..... Exception from HRESULT:0x80131040"

I tried via the bot but the only message received is"Sorry, can you please repeat that?"

Assistance urgently needed.

Thank you.

Amichai

Hello ,

Message reciived that the Studio 2019 license was reset but it is still not possible to deactivate Studio 2017 and open and/or activate Studio 2019.

Following is the error in Studio 2017 (supposed to appear in English, but appears in Hebrew:

"Not possible to load file or "assemble" or one of its [word not understood] SimpleInjector.etc.... The "assembly" manifest setting that was located, does not match reference to PublicKeyToken etc..... Exception from HRESULT:0x80131040"

I tried via the bot but the only message received is"Sorry, can you please repeat that?"

Assistance urgently needed.

Thank you.

Amichai

Hello ,

I think this error is normally due to an out of date Windows installation.

It is always a good idea to post the full error stack as this provides more information-

Please make sure Windows is on the latest version and all updates are installed.

If this still doesn't work- please log a free licensing and installation ticket-

https://gateway.sdl.com/liveagentlicensing (select Submit Case).