After update to SR2 15.2.7.2849 (SDL Trados Studio 2019), it keeps CRASHING all the time.

Question

Good afternoon. 
 After update to SR2 15.2.7.2849 (SDL Trados Studio 2019), it keeps CRASHING all the time. 
 How do I return to the previous and stable version until you fix this please? 
 Many thanks beforehand, 
 Paulo Eduardo

Adrian Boloveschi · Answer

Hi Paulo Eduardo - we have not heard of this being a common issue at all, so I wonder what is happening on your machine. Can you please give us more details about the crash? Screenshots would be great. When does it crash exactly? What are you doing in Studio when it crashes? Is it opening a specific file maybe or another operation? We can assist with troubleshooting this if you'd like. But to answer your question, you can also uninstall it and install CU6 if you would like - but that means we can not troubleshoot the problem. Here is the direct link to the full installer for CU6: sdlpatches:5dlpatch35@ftp-emea.sdlproducts.com/.../SDLTradosStudio2019_SR2_CU6_2831.zip

Adrian Boloveschi · Answer

Paulo Eduardo 
 I suggest though you first try to do a repair of Studio. There are a few ways of doing that, I suggest using the FreshStart app. See more details here: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395 
 Did you reboot your machine after installing CU7? What Operating System do you use? Version, service pack level and language please.

Michael Bailey · Answer

Are you also running the most recent version of SDL MultiTerm 2019?

Paul · Answer

Paulo Eduardo 
 Maybe just confirm you have these? 
 SDL Trados Studio 2019 SR2 - 15.2.7.2849 SDL MultiTerm 2019 - 15.0.6.56482 
 Also have you tried the reset that Adrian suggested?

Paul · Answer

Paulo Eduardo 
 Paulo Eduardo said: I don´t feel comfortable to uninstall and reinstall it, nor do I have the time. Aside from your suggestions, what else can be done? I have already bought 2021. I hope this bug is fixed by then.... 
 It's probably not the sort of bug you can attribute to one identifiable thing to fix. The only way to resolve this is to follow the instructions to reset Studio. It's not difficult. 
 Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0 
 So the path would become this: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ 
 Then restart. If this doesn't help then log a case and a support engineer will help you. 
 gateway.sdl.com/liveagentlicensing 
 You have two options: 
 1. Submit a case using a webform 2. Use live chat to get a licence reset 
 You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Paul · Answer

Paulo Eduardo 
 Paulo Eduardo said: It started all over again. I started an hour ago and it has crashed 4 times already. I will try the full installer this afternoon. 
 This is suggesting something on your computer is responsible for this. I recommend you log a a support case as previously advised. But in the meantime please make sure that you have properly whitlelisted Studio/MultiTerm in your Anitivirus, and if you are using any other security software make sure it is not deleting files that Studio is trying to use while you are wroking with it.

Trados Portfolio > 2. Licensing and Installation

After update to SR2 15.2.7.2849 (SDL Trados Studio 2019), it keeps CRASHING all the time.

Top Replies