Hi,

I have just bought an upgrade from Trados 2019 to 2021 and Live Essentials is not working. Can you please help me? I get the following error message:

HTTP Status 500 – Internal Server Error

Type Exception Report

Message Culture "sr" is a neutral culture. It can not be used in formatting and parsing and therefore cannot be set as the thread's current culture.

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

System.NotSupportedException: Culture "sr" is a neutral culture. It can not be used in formatting and parsing and therefore cannot be set as the thread's current culture.
	at clr.System.NotSupportedExceptionStaticWrapper.NotSupportedExceptionCtor(NotSupportedExceptionStaticWrapper.java:23)
	at system.Globalization.CultureInfo.CheckNeutral(CultureInfo.jvm.cs:930)
	at system.Threading.Thread.set_CurrentCulture(Thread.jvm.cs:534)
	at Mainsoft.Web.Hosting.BaseHttpServlet.service(BaseHttpServlet.cs:198)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.catalina.filters.CorsFilter.handleSimpleCORS(CorsFilter.java:271)
	at org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:158)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:493)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:650)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:800)
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:806)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1498)
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)

	clr.System.NotSupportedExceptionStaticWrapper.NotSupportedExceptionCtor(NotSupportedExceptionStaticWrapper.java:23)
	system.Globalization.CultureInfo.CheckNeutral(CultureInfo.jvm.cs:930)
	system.Threading.Thread.set_CurrentCulture(Thread.jvm.cs:534)
	Mainsoft.Web.Hosting.BaseHttpServlet.service(BaseHttpServlet.cs:198)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	org.apache.catalina.filters.CorsFilter.handleSimpleCORS(CorsFilter.java:271)
	org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:158)

Note The full stack trace of the root cause is available in the server logs.

Apache Tomcat/8.5.38