Hi.

I purchased a freelance license a few months ago and installed it on my computer without any problem.

About a month later I got a new computer and had to reset my license and had no problem at all.

I also had no problem when I reset my license the 3rd time when I had to initialize my window on my computer.

The resetting problem occurred today when I tried to reset my license again which is the fourth time after I initialized my Window again due to security issue.

I could not see the "Reset license" button this time in my account.

Please let me know what I should do.

I never deactivated my license before I initialized Window.

Is this the cause of the problem?

Thank you.

Eunsuk