Key not found, now failed to deactivate view: Editor

Running Studio 2017. Wanted to add one character to ribbon, program suddenly froze on a full editor screen but would not take input. Rebooted, received numerous errors when trying to open file. It shows project there and 47% completed but I cannot open it to edit it. I reset it in the Windows control panel; no change. Updated Windows completely, downloaded the Freshstart add-on, also no luck but now the error I get when I double-click on the project is "failed to deactivate view: Editor"

I am unable to open any other project and cannot create a new project so far. Tried with both existing document and a completely new one. Existing will not work and new document returns Key not found error.

I am at a loss.

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Vlad Bondor over 4 years ago +1 verified

Jeannie Sanke Support Case Id : 00541904. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

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0 Lydia Simplicio over 4 years ago

Hello Jeannie Sanke ,

Could you please post the full error stack- this often provided necessary information as to the cause of the problem

In the meantime- i would suggest resetting Windows layout in Studio- View- Reset Windows layout

Lydia Simplicio | RWS Group

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[edited by: Trados AI at 11:44 AM (GMT 0) on 4 Mar 2024]
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0 Jeannie Sanke over 4 years ago in reply to Lydia Simplicio

Fullscreen sdlerror-20201021-6h19m52s.sdlerror.xml Download

<SDLErrorDetails time="10/21/2020 6:19:59 AM">
  <ErrorMessage>Failed to deactivate view 'Editor'.</ErrorMessage>
  <Exception>
    <Type>Sdl.Desktop.Platform.StudioException, Sdl.Desktop.Platform, Version=5.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.Desktop.Platform.Implementation.StudioWindow.set_ActiveView(IViewReference value)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.SwitchToFileView()
   at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart._control_DefaultAction(Object sender, EventArgs e)
   at Sdl.Desktop.Common.DataList.OnDefaultAction(EventArgs e)
   at Sdl.Desktop.Common.DataList.BodyControl.OnDoubleClick(EventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.UserControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <HelpLink />
      <Source>Sdl.Desktop.Platform</Source>
      <HResult>-2146233079</HResult>
      <StackTrace><![CDATA[   at Sdl.Desktop.Platform.AbstractViewPart.get_ViewPartSite()
   at Sdl.Desktop.Platform.AbstractViewWithParts.SetViewPartCommandBarVisibility(Boolean visible)
   at Sdl.Desktop.Platform.AbstractViewWithParts.OnDeactivate()
   at Sdl.TranslationStudio.Editor.EditorView.OnDeactivate()
   at Sdl.Desktop.Platform.Implementation.ViewSite.OnDeactivate()
   at Sdl.Desktop.Platform.Implementation.StudioWindow.set_ActiveView(IViewReference value)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10018.54792</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-ME7B3L2\jsank</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-ME7B3L2</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8068764 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

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0 Jeannie Sanke over 4 years ago in reply to Lydia Simplicio

Fullscreen sdlerror-20201021-6h19m52s.sdlerror.xml Download

<SDLErrorDetails time="10/21/2020 6:19:59 AM">
  <ErrorMessage>Failed to deactivate view 'Editor'.</ErrorMessage>
  <Exception>
    <Type>Sdl.Desktop.Platform.StudioException, Sdl.Desktop.Platform, Version=5.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.Desktop.Platform.Implementation.StudioWindow.set_ActiveView(IViewReference value)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.SwitchToFileView()
   at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart._control_DefaultAction(Object sender, EventArgs e)
   at Sdl.Desktop.Common.DataList.OnDefaultAction(EventArgs e)
   at Sdl.Desktop.Common.DataList.BodyControl.OnDoubleClick(EventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.UserControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <HelpLink />
      <Source>Sdl.Desktop.Platform</Source>
      <HResult>-2146233079</HResult>
      <StackTrace><![CDATA[   at Sdl.Desktop.Platform.AbstractViewPart.get_ViewPartSite()
   at Sdl.Desktop.Platform.AbstractViewWithParts.SetViewPartCommandBarVisibility(Boolean visible)
   at Sdl.Desktop.Platform.AbstractViewWithParts.OnDeactivate()
   at Sdl.TranslationStudio.Editor.EditorView.OnDeactivate()
   at Sdl.Desktop.Platform.Implementation.ViewSite.OnDeactivate()
   at Sdl.Desktop.Platform.Implementation.StudioWindow.set_ActiveView(IViewReference value)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10018.54792</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-ME7B3L2\jsank</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-ME7B3L2</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8068764 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

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0 Jeannie Sanke over 4 years ago in reply to Jeannie Sanke

There should be two XML files there; I just tried to open two different projects and each got a different error. Meanwhile, I cannot even find the current project listed.
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0 Jeannie Sanke over 4 years ago in reply to Jeannie Sanke

Still unable to open any project or file in Trados. Attaching the stacks from the last two attempts.

Fullscreen sdlerror-20201021-10h26m1s.sdlerror.xml Download

<SDLErrorDetails time="10/21/2020 10:26:08 AM">
  <ErrorMessage>The specified item is already part of a command bar.</ErrorMessage>
  <Exception>
    <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName />
    <HelpLink />
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2147024809</HResult>
    <StackTrace><![CDATA[   at Sdl.Desktop.Platform.Implementation.CommandBars.AbstractCommandBar.InsertAfter(String itemId, ICommandBarItem item)
   at Sdl.Desktop.Platform.Implementation.CommandBars.SubCommandBar.InsertAfter(String itemId, ICommandBarItem item)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Ribbons.RibbonTabHelper.InsertAfter(String itemId)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocumentEditor.CreateRibbonActions(ICommandBars editorCommandBars, IActionService actionService, TranslatableDocumentEditorActionsHelper translatableDocumentEditorActionsHelper)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocumentEditor.FillCommandBars(ICommandBars editorCommandBars)
   at Sdl.TranslationStudio.Editor.Shared.InternalEditorCommandBarProvider.FillCommandBars(ICommandBars commandBars)
   at Sdl.Desktop.Platform.AbstractViewWithParts.CreateSharedCommandBars(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.EnsureViewPartSite(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ShowingViewPart(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnShowingViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.EnsureDockedViewPartControl(DockableControlPane pane)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartPane(IViewPartReference viewPartReference, DockingViewPartLayoutInfo layoutInfo)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.Init(IViewWithParts view)
   at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
   at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
   at Sdl.Desktop.Platform.WinForms.ViewPane.set_ViewReference(IViewReference value)
   at Sdl.Desktop.Platform.WinForms.StudioWindowForm.UpdateActiveView()
   at Sdl.Desktop.Platform.Implementation.StudioWindow.set_ActiveView(IViewReference value)
   at Sdl.TranslationStudio.Editor.EditorService.SwitchToEditorView(Boolean rememberCurrentView)
   at Sdl.TranslationStudio.Editor.EditorService.OpenImpl(IDocumentDescriptor[] descriptors, IAbstractEditor[] editors, IEditorConfiguration[] configurations)
   at Sdl.TranslationStudio.Editor.EditorService.Open(IDocumentDescriptor descriptor)
   at Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFile(ITranslatableFile translatableFile, Codepage codepage, WorkflowStage stage)
   at Sdl.TranslationStudio.Editor.EditorService.OpenNewTranslatableFile(FileScanner scanner, String filePath, Codepage codepage, Language sourceLanguage, Language targetLanguage, WorkflowStage workflowStage)
   at Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFile(String filePath, Codepage codepage)
   at Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFile(String filePath)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.OpenDocumentAction.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
   at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   at Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.TextUIElementBase.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10018.54792</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-ME7B3L2\jsank</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-ME7B3L2</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8068764 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Fullscreen sdlerror-20201021-10h28m45s.sdlerror.xml Download

<SDLErrorDetails time="10/21/2020 10:28:50 AM">
  <ErrorMessage>Cannot access site for type Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart before the view part has been initialized.</ErrorMessage>
  <Exception>
    <Type>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233079</HResult>
    <StackTrace><![CDATA[   at Sdl.Desktop.Platform.AbstractViewPart.get_ViewPartSite()
   at Sdl.Desktop.Platform.AbstractViewWithParts.ShouldShowViewPartCommandBarProvider(IViewPartCommandBarProvider p)
   at Sdl.Desktop.Platform.AbstractViewWithParts.UpdateViewPartCommandBarProviderVisibility()
   at Sdl.Desktop.Platform.AbstractViewWithParts.RegisterViewPartCommandBarProvider(IViewPartCommandBarProvider viewPartCommandBarProvider)
   at Sdl.TranslationStudio.Editor.Shared.DocumentViewProviderReference.get_DocumentViewProvider()
   at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument..ctor(AbstractInternalEditor editor, IDocumentDescriptor descriptor)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument..ctor(TranslatableDocumentEditor editor, ITranslatableDocumentDescriptor descriptor, ITranslatableDocumentEditorConfiguration configuration)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocumentEditor.CreateDocument(IDocumentDescriptor descriptor)
   at Sdl.TranslationStudio.Api.Editor.AbstractInternalEditor.OpenDocument(IDocumentDescriptor descriptor, IInternalEditorContext context)
   at Sdl.TranslationStudio.Editor.EditorService.CreateDocument(IAbstractEditor editor, IDocumentDescriptor descriptor, IEditorConfiguration configuration)
   at Sdl.TranslationStudio.Editor.EditorService.OpenImpl(IDocumentDescriptor[] descriptors, IAbstractEditor[] editors, IEditorConfiguration[] configurations)
   at Sdl.TranslationStudio.Editor.EditorService.Open(IDocumentDescriptor descriptor)
   at Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFile(ITranslatableFile translatableFile, Codepage codepage, WorkflowStage stage)
   at Sdl.TranslationStudio.Editor.EditorService.OpenNewTranslatableFile(FileScanner scanner, String filePath, Codepage codepage, Language sourceLanguage, Language targetLanguage, WorkflowStage workflowStage)
   at Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFile(String filePath, Codepage codepage)
   at Sdl.TranslationStudio.Editor.EditorService.OpenTranslatableFile(String filePath)
   at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.OpenDocumentAction.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
   at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction.Execute()
   at Sdl.Desktop.Platform.WinForms.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   at Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
   at Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.TextUIElementBase.OnMouseUp(MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10018.54792</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-ME7B3L2\jsank</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-ME7B3L2</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8068764 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

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Key not found, now failed to deactivate view: Editor

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