Key not found, now failed to deactivate view: Editor

Running Studio 2017. Wanted to add one character to ribbon, program suddenly froze on a full editor screen but would not take input. Rebooted, received numerous errors when trying to open file. It shows project there and 47% completed but I cannot open it to edit it. I reset it in the Windows control panel; no change. Updated Windows completely, downloaded the Freshstart add-on, also no luck but now the error I get when I double-click on the project is "failed to deactivate view: Editor"

I am unable to open any other project and cannot create a new project so far. Tried with both existing document and a completely new one. Existing will not work and new document returns Key not found error.

I am at a loss.

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  • I am trying to find where I can follow the support case via the ID number but am not finding anything. I want to accelerate this process in any way I can, including purchasingnecessary upgrade and support.

    The only way to follow a case is if you have a support contract.  Anything else and you have to rely upon email from the support team to contact you.  If you wish to purchase a support contract and deal directly with the technical support team whenever you like you can do this through your SDL Account.  You will have to upgrade to the latest version of the software however because these contracts include free upgrades once you are on the latest version to ensure we can support you properly:

    Screenshot of SDL Account support page with an arrow pointing to the 'Support & Maintenance Agreement' section.

    You should be able to include support as an option when you upgrade.  If you struggle please contact the livechat team and they can help you with this:

    https://www.sdltrados.com/contact/chat.html

    Paul Filkin | RWS Group

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    [edited by: Trados AI at 11:44 AM (GMT 0) on 4 Mar 2024]
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