Hello Wolfgang BRECH

In order to see if the software was properly installed on your PC, please go to this location: "C:\Program Files (x86)\SDL\SDL Trados Studio\Studio5", see if you have an "SDLTradosStudio.exe" file there and if Studio starts if you run that .exe.

Other ways of checking are:

- press the Start button from your taskbar and start typing Studio. See if SDL Trados Studio appears in the suggested app list and try to start it from there

or

- go to Control Panel\All Control Panel Items\Programs and Features and check if SDL Trados STudio 2017 appears in the list of installed programs. You can also choose to repair Studio from this location if it fails to open when trying to open it from Program Files

Hope this helps!

Thanks Vlad, that worked...somewhat. However, I can only start the Trail Version.

I have tried to deactivate my paid-for version and then tried to download it again.

Hi Wolfgang BRECH

Good to hear that Studio is installed, so there's nothing to do on that front anymore (the installer is the same for all type of licenses).

Your license appears to be in use, but you can deactivate it by following the steps provided here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545. After the licenses is available and ready to use, you can follow this: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039555 in order to properly activate Studio and "get rid" of the Trial period.

The alternative is to wait until the trial expires (you're not missing on any features by doing that), then reset the license on your end and finally activate it using the key you have in your account.

Hi Wolfgang BRECH

Good to hear that Studio is installed, so there's nothing to do on that front anymore (the installer is the same for all type of licenses).

Your license appears to be in use, but you can deactivate it by following the steps provided here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545. After the licenses is available and ready to use, you can follow this: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039555 in order to properly activate Studio and "get rid" of the Trial period.

The alternative is to wait until the trial expires (you're not missing on any features by doing that), then reset the license on your end and finally activate it using the key you have in your account.