Sudio installation error: Setup has detected a higher version of this product already installed

Dead SDL,

I uninstalled Studio 2019 and when I try to reinstall I receive the following error message:

Error message during Trados Studio 2019 SR2 installation stating 'Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.' with an OK button.

I tried the solution indicated in the SDL Community, but it doesn't work. How can I solve (short of formatting the HD)?

Thank you for your assistance and kind regards.



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[edited by: Trados AI at 11:53 AM (GMT 0) on 4 Mar 2024]
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