Carlo Capussotti

Reformatting the HD sounds a bit drastic.  Can you tell us what you actually tried rather than simply saying you used some solution you saw in the community?

If you didn't do this please try the solutions in this KB:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032886

The support team, if we need to get them involved, will do this anyway even if you have tried it yourself.  So it's worth making sure you did attempt this properly first as you'll save yourself some time having to wait until tomorrow at the earliest.

Hi Paul,

Thanks for your feedback.

The solutions at the link you posted are those I already tried. The first one (running the .msi files) didn't bring any results, while the second one (running the latest installer) generated another error message:

and the log:

2020-11-01 03:42:06,913 INFO : Logging started.
2020-11-01 03:42:06,916 INFO : Sdl.Tools.Chainer.ProgramOptions:
Base: Sdl.Tools.Chainer.ProgramOptions
Help switch present: False
Error text:
Options:
[task, install]
[suite, TranslationStudio.Professional.Suite]
[uilevel, all]
[noconsole, ]
[loglevel, all]
Arguments:

Task: Installation
UILevel: All
Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019\TranslationStudio.Professional.Suite
Response path:
Logger directory: C:\ProgramData\SDL\Chainer\Logs
Logger level: ALL
MSI log level: Verbose
Confirm ? no
2020-11-01 03:42:06,963 INFO : Loading version 1.5 suite.
2020-11-01 03:42:25,871 FATAL : System.FormatException: The version of suite 'TranslationStudio2019' must be of the form x.y.z.
in Sdl.Tools.Chainer.PackageTracker.SuiteVersionRegistered()
in Sdl.Tools.Chainer.PackageTracker.IsSuiteDowngrading()
in Sdl.Tools.Chainer.Task.Perform(Suite suite)
in Sdl.Tools.Chainer.Program.Execute()
in Sdl.Tools.Chainer.Program.Main()
2020-11-01 03:42:25,871 INFO : Logging ended.

Unfortunately, it seems to be a problem that dates back to Studio 2015 but I couldn't find any other solutions apart from those in the link you mentioned.

I know that formatting the HD seems a bit drastic, however I learned that sometimes it's the fastest and cleaner solution with this type of problems.

Thanks again & kind regards

Carlo Capussotti Support Case Id : 00544002. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Thanks!

Hello,

could you help me, please? I have exactly the same problem as Carlo Capussotti

Is there any solution?

Thank you for your assistance and kind regards.

Hello,

could you help me, please? I have the same problem as Carlo Capussotti

Is there any possible solution?

Thank you for your assistance and kind regards.

Anastasia Kotyuk

If you want help from the technical support team you need to create a new thread.